Use promo code SNOOKIE15 to receive 15% off of your order at checkout. 2 item minimum purchase requirement for code. Receive 20% off a purchase of 3 items or more. No code required. Filipino collection currently excluded from promo. DUE TO COVID-19, THERE MAY BE DELAYS WITH SHIPPING.

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Refund policy

Returns & Exchanges

Due to risks of COVID-19, there will be no refunds or exchanges after checkout is completed until further notice. All sales are final!! No exceptions!! 

Snookie's Hair Boutique stands behind the quality of all of our products. However, if you are not satisfied with your order, please send an email to customerservicer@snookieshairboutique.com to detail your issues with your order. We do not offer refunds, however we will be more than happy to exchange the hair for you if there is a defect with the order caused by Snookie’s Hair Boutique. The hair must be in its original packaging and state in which it was sent to you. The hair must not be unraveled and must be unused, unaltered, unworn. The hair seal must be unbroken and in it's orignal form. Before returning, please make sure you contact us via email within 5 calendar days from the date the hair was delivered. The customer is responsible for all shipping charges for the exchange unless Snookie's Hair Boutique is at fault. All hair must be shipped back in it's original packaging. If the hair or packaging is defective in any way, an exchange will not be honored. We encourage you to use a shipping method that includes tracking to ensure delivery as we are not responsible for any lost returns. 

ALL SALES ARE FINAL ON ALL CLOSURES AND FRONTALS. NO REFUNDS OR EXCHANGES


Refunds (if applicable)
No refunds. Exchange Only. Once you have completed your order and your payment has processed, you will not be able to make any alterations or changes to your order including canceling the order. If you need to make changes, we can attempt to accommodate you but cannot make any guarantees. 


Shipping
You should mail your unused/unaltered bundles to: Snookie's Hair Boutique, PO Box 17, Cedar Hill TX 75104, United States

You will be responsible for paying for your own shipping costs for returning your bundles unless Snookie’s Hair Boutique causes the error with your order. Shipping costs are non-refundable. You will be responsible for the shipping fee to send out the new set of bundles. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t and don’t guarantee that we will receive your returned item once shipped. Delivery will depend of the shipping provider you choose.